Mystery Calling

We evaluate the quality of the service that offer your

Call Centers and/or Contact Centers

How does it work?

 

Mystery shopping phone calls are made by our team of strategically selected shoppers and recorded through our digital reporting systems.

 

These telephone campaigns can be complemented with other types of mysteries (face-to-face or online) so that you can obtain a 360º panorama of your customer service broken down by service area. This is the perfect combination of on-line/off-line measurement for those looking to understand the omni-channel customer experience.

 

Examples of calls made by our telephone operators:

· Prospect and customer inquiries

· Post-sales enquiries

· Telephone reservations

· Questions about the service or product offered

· Product Availability Inquiries

· Handling of complaints

 

All our calls go through a robust quality control procedure.

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