Check the quality of your online attention to prospects and customers.
How does it work?
We audit the following online media of your company to evaluate the experience of your customer over the Internet through profiles of online shoppers specially selected for your campaign:
· Attention by email
· Attention by chat
· Attention through your social networks
· Attention via contact form on your website
· Experience in your E-commerce. Before and after the purchase.
· Customer experience in their online bookings.
You will be able to know
· The speed of your answers
· The quality of care of your online representatives
· If your client has had a good experience with your brand through these online channels