Is your work reflected in the satisfaction of your customers?
Building a consistent and positive customer service model is the first step, then it must be constantly monitored.
We help them identify customer service insights, sales and/or post-sales through different channels and types of Mystery Shopping.
Our Mystery Shopping services offer you:
We adapt to each market.
Solutions for any stage of the purchasing process
Sales and Post-Sales.
We monitor your new projects
We audit the strategic changes in your product or service offered.
Searching for custom profiles
We adapt to all types of targets.
Highly qualified and profiled shoppers.
More than 5,000 consolidated contacts.
Reporting & Analysis
Not only do we show you the information with the results, but we also analyze it and propose improvement actions.
Visualization of results in real time
Through our customized dashboards that we prepare for each of our clients.