Mystery Shopping

Is your work reflected in the satisfaction of your customers?

 

Building a consistent and positive customer service model is the first step, then it must be constantly monitored.

 

We help them identify customer service insights, sales and/or post-sales through different channels and types of Mystery Shopping.

Mystery Calling
Mystery Retail
Mystery Online
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Our Mystery Shopping services offer you:

 

Personalized solutions

We adapt to each market.

 

Solutions for any stage of the purchasing process

Sales and Post-Sales.

 

We monitor your new projects

We audit the strategic changes in your product or service offered. 

 

Searching for custom profiles

We adapt to all types of targets.

 

Highly qualified and profiled shoppers.

 

Field Network

More than 5,000 consolidated contacts.

 

Reporting & Analysis

Not only do we show you the information with the results, but we also analyze it and propose improvement actions.

 

Visualization of results in real time

Through our customized dashboards that we prepare for each of our clients.

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