Covert video is the ultimate unbiased and objective method of feedback about the customer experience.
How does it work?
Seeing things as they really happen is an enormously powerful tool for shaping and improving both staff behavior and sales performance.
Our mystery shoppers follow predetermined scenarios to test your team. Each visit results in a complete video of the encounter that allows you to review the interaction as if you were there in person.
Our video editing team compresses and edits each video as needed, ready for review through our real-time hosting system and control panel. Training comments can be added directly to the report for others to see as they repeat the training segment. This makes video the ideal choice for training managers, customer experience teams and operational functions.